Recall Information

Crock-Pot is committed to consumer safety and aims to keep customers fully informed regarding a recall involving the Crock-Pot Express 6-Quart Multi-Cooker. Delays in the production and delivery of replacement lid kits have occurred, with some being expected and others unanticipated. Initially, replacement lids were projected to arrive within eight to twelve weeks due to additional health and safety procedures implemented by manufacturing partners. Despite ongoing production, logistical challenges at shipping ports and with carriers have slowed the distribution process. Replacement lids are now expected to begin shipping toward the end of May, with most customers receiving them during June. Those who have already requested a replacement will be notified by email once their lids have shipped.

This recall is voluntary and conducted in cooperation with the U.S. Consumer Product Safety Commission. It affects certain Crock-Pot Express 6-Quart Multi-Cookers produced between July 1, 2017, and October 1, 2018. Products within this range can be identified through specific manufacturing date codes. Crock-Pot took this precaution after determining that, under certain conditions and if the appliance is not used strictly according to the owner’s manual, the lid on affected units could potentially detach during use. While these products meet established safety requirements and undergo regular testing, the company opted to recall them to provide extra protection for consumers.

The replacement lids have been updated based on customer feedback to improve usability and safety. The redesigned lid features clearer icons and instructions printed directly on the product to guide proper operation. Internal modifications also prevent the cooker from starting unless the lid is securely locked into place. These enhancements are intended to reduce the risk of misuse and increase confidence during everyday cooking.

While awaiting the arrival of the replacement lid, users may continue using their Crock-Pot Express Multi-Cooker if they ensure the lid is fully and properly secured. Proper alignment can be confirmed by matching the arrow on the lid with the lock symbol on the base. Additional resources, including instructional videos, are available for those seeking further guidance.

Consumers who are uncertain whether their appliance is part of the recall are encouraged to verify their unit using the manufacturing date code, which is embossed on the bottom of the cooking pot and stamped on the metal prong of the power cord. This code consists of a single letter followed by three numbers and should be used exclusively when checking eligibility. Eligible consumers can request a free replacement lid with updated instructions.

Crock-Pot apologizes for any inconvenience caused by these delays and is committed to keeping customers informed throughout the process. Email notifications will be sent once replacement lids are shipped, and customers are advised to check spam or junk folders for these updates.

For further assistance or questions, consumers in the United States and Canada can reach out to the Crock-Pot consumer services team during business hours. Support representatives are available to help verify recall eligibility, provide updates on replacement status, and answer general product inquiries. Through ongoing communication, transparency, and thoughtful improvements to its products, Crock-Pot continues to reinforce its dedication to customer safety and trust.